TERMS OF USE & STORE POLICIES

By using and purchasing through this site, QueenBerrySoapCo.com, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.

Names and Trademarks:

Names and Trademarks of imitated fragrances are the property of their respective owners. These holders are in no way affiliated with Queen Berry Soap Co. Queen Berry Soap Co uses these names for descriptive purposes only. These names and trademarks are not to be confused with the original fragrance, product, or brand.

Shipping:

Free Shipping for orders over $50 in the USA

Please allow 1-5 business days for your order to be fulfilled.

For all orders weighing 15 oz or less, we will mail out as First Class only unless the items are too bulky OR other arrangements have been made.

USPS is a reliable service. However, there are times packages can be delivered to the wrong address or go missing due to package theft. We are aware that there are individuals that target packages left on doorsteps. Be aware of what the risks are related to your delivery address.

Keep this in mind when purchasing: Per USPS policy, if the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns about your delivery address whatsoever, please contact us directly and we can require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.

Please verify the shipping address, we are not responsible for packages that are delivered to the incorrect address. Also, Queen Berry Soap Co is not responsible for any packages lost or stolen once they are shipped and are in the hands of USPS as they are out of our control. We are happy to assist with how to fill out USPS missing mail reports.

Returns & Refunds

Product Refunds will be determined on an individual basis. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. No refunds will be given based on scent.

Absolutely NO RETURNS due to the fact that the products being sold are personal care products, especially now with COVID19, we can not accept returns on items for applicable safety reasons, even if unopened.

Please reach out to us if you are dissatisfied with a product purchased, we will do our best to make you a satisfied customer.

Orders cannot be cancelled once they have been shipped.

We reserve the right to cancel any unshipped order.

All text, graphics and images on this site are subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Site: www.QueenBerrySoapCo.com. Queen Berry Soap Co. values and respects its customer’s privacy. We do not sell your information to third parties. Any information that is gathered is used by Queen Berry Soap Co. in an effort to make you aware of upcoming sales, specials and/or promotions. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. Sharing with trusted third parties. We may share your personal information with trusted third party service providers as necessary for them to perform services on our behalf, such as:

Processing credit card payments

Communicating with you. We may contact you directly regarding products or services you have purchased from us, such as necessary to deliver transactional related communications.

Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. Changes to this policy. We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy.